About the Role
As part of the team, you will act as the bridge between technical operations, customer support, and commercial functions by delivering hands-on technical assistance, product demonstrations, and customer-focused solutions. You will collaborate closely with customers, distributors, sales teams, and internal stakeholders to ensure seamless deployment, effective support, and outstanding customer experiences.
Requirements
Key ResponsibilitiesTechnical & Customer Support
Serve as the primary technical point of contact for customers and business partners.
Provide onsite troubleshooting, product installation, commissioning, and technical assistance.
Support customers throughout deployment and post-installation stages to ensure optimal system performance.
Deliver timely issue resolution and technical guidance to maintain high customer satisfaction.
Product Demonstration & Training
Conduct engaging product demonstrations, workshops, and technical presentations.
Communicate technical concepts effectively to both technical and non-technical audiences.
Deliver product training sessions for customers, distributors, and internal teams to enhance product adoption and understanding.
Sales & Commercial Support
Work closely with sales and business development teams to support commercial initiatives.
Provide technical expertise during pre-sales discussions and customer consultations.
Assist in preparing technical marketing materials, presentations, and customer-facing documentation.
Equip sales teams and channel partners with strong product knowledge and solution understanding.
Industry Events & Representation
Represent the company at exhibitions, conferences, trade shows, and industry events.
Demonstrate products professionally and address technical inquiries during promotional activities.
Build and maintain strong relationships with customers, distributors, and industry stakeholders.
Backgrounds
Bachelor’s degree in Engineering, Biomedical Engineering, Information Technology, Marketing, or related disciplines.
Strong communication and presentation skills in English.
Experience in technical support, customer engagement, product demonstrations, or commercial support is preferred.
Comfortable with onsite customer visits and travel when required.
Strong troubleshooting, analytical, and problem-solving skills.
Ability to explain technical information clearly to diverse audiences.
Self-driven, organized, and capable of working both independently and collaboratively.
About the Company
Med-Map Lifescience Pte Ltd is a Singapore-based partner to medical device and biopharmaceutical manufacturers accelerating R&D, de-risking clinical validation, and streamlining market access. Our vision is simple: better R&D, higher efficiency, lower risk, and greater affordability—delivered through best-in-class service.